Customer Service Advisor - German Speaker

Role: Customer Service Advisor - German Speaker

Company: Jewellery Quarter Bullion Ltd (BullionByPost & GOLD.co.uk)

Location: Birmingham city centre (B5)

Hours: Full Time - 7.5 hours per day, Monday to Friday

Salary: £24,500 plus up to 30% bonus (OTE £29,400)

Dress code: Business casual

Jewellery Quarter Bullion Limited is looking to recruit a Customer Service Advisor to join the team on a full time, permanent basis to help support the growth of this UK market leading business as it expands across Europe and into specific nations such as Germany.

The role:

We are currently looking for an experienced German-speaking Customer Service Advisor to join our team. The role will be focused on providing excellent customer service to our German customer base and supporting with our UK based business.

The role primarily involves answering customer calls and providing excellent customer service, product advise and specification and generating sales. You will finalize payment and carry out compliance tasks.

This role does not involve cold calling, but we do require for you to be proactive in generating business by providing excellent customer service and have excellent phone manners.

Alongside the customer service tasks, you will also be involved in marketing strategy and projects, specifically dedicated to promoting, translating, and setting up the German website and business.

Key responsibilities:

• Answering Inbound calls and emails from both German and UK client bases
• Providing product details, checking prices and availability and process orders
• Generate sales by following up on customer leads and upselling techniques
• Taking ownership of after sales care for your customers
• Carrying out general administration tasks relevant to your role
• Working closely with our marketing team to implement innovative strategies and projects
• Support the wider business as required

The company:

Over the past 12 years we have become the UK biggest gold and silver bullion business, turning over £200m a year. We are the parent company behind the TV brand BullionByPost, the UK’s No.1 online bullion dealer, and GOLD.co.uk, the UK’s second largest physical gold retailer.

With an established presence in France, Italy, Greece, Spain and the Netherlands, we are well on our way to becoming Europe’s leading bullion company.

In addition, we own The Fine Jewellery Company and The Jewellers, who offer one of the widest ranges of gifting jewellery online.

About you:

We operate in a fast-paced and constantly evolving trading environment. This role will suit a dynamic individual; keen to embrace the challenges and opportunities to drive change and improvement through the business.

You will be proactive, open to change, and ready to hit the ground running. You will welcome the opportunity of getting involved in commercially-driven projects.

Job requirements:

• Fluent in spoken and written German and English
• Excellent communication skills in both languages
• Proven experience in a customer service environment (2 years)
• Proven experience in a fast-paced call centre environment (1 year)
• Strong attention to detail
• A-Level qualifications or equivalent
• Interest in economics and world affairs would be beneficial

Benefits:

• Competitive salary
• Employee bonus scheme (up to 30%)
• Mobile phone (with contract) and laptop
• 25 days holiday (with the option to buy an additional 5 days)
• Cycle to work scheme (worth up to 5% of basic salary)
• An opt-in social atmosphere with regular events such as games nights

COVID-19 notice: Please note that while work is currently remote, staff will begin to return to the office over the next few months as the national vaccination program continues

Any members of staff who are required to attend the office do have access to personal protective equipment, as well as hand sanitiser and other cleaning products to ensure staff are at minimal risk.

Work stations have been fitted with plastic shields, and social distancing guidelines are in place. All staff members are to log their movements in and out of the office, as well as to take temperature readings on arrival and departure from the office.

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