FAQs - Brink's Allocated Storage (Frequently Asked Questions)

We offer fully allocated storage of your goods with Brink's, who are a global leader in secure storage of precious metals. All items are held in secure vaults in the United Kingdom. When ordering your goods simply select the storage option and we will arrange for your specific products to be delivered into the secure vault at Brink's.

These are held on a Fully Allocated basis, meaning that your specific goods will be held separately from those of other customers. All goods are fully insured at all times.

A storage fee will be charged monthly via direct debit, based on the value of your total metal holding. See our storage fees page for more details.

Your goods will be stored with Brink's in a secure vault. Each order you place into storage will be deposited as a separate package, and will be completely segregated from any other customer products which are being stored at the same vault. All items are fully insured while stored.

You are able to select any of the products we sell for dispatch to the secure vault.

All stored goods are fully insured under the Brink's insurance policy against any physical loss, damage or theft.

You can log in to your account online at any time to view your current holdings in storage, as well as to view a history of all orders completed and in process. Please note that your order may take a few days to appear in your account marked as Stored due to the physical allocation of products involved.

All the items stored at Brink's are subject to a review by independent auditors, Rödl & Partner, to give extra peace of mind.

Fees for storage are calculated based on the daily Insurance Value of your holding for the period being billed.

The daily Insurance Value of your holding is calculated based on the pure precious metal weight of your holding each day multiplied by the PM fix metal price as quoted by the LBMA (https://www.lbma.org.uk) and uplifted by the percentage premium you originally paid for your specific product. This is billed monthly in arrears based on when your goods are first allocated for storage.

A full schedule of the fees for storage can be found on our Storage Charges page.

Payment for storage is monthly by Direct Debit. Following the placing of your first storage order you will be advised of the date of the first payment which will normally be within 2 months of the date of placing your first storage order. Thereafter, your payments will be monthly in arrears.

You will be notified at least 10 days in advance of any Direct Debit collections with details of the payment date and amount as calculated based on your daily Insurance Value in storage.

You can sell back items held in secure storage by calling our customer support team during office hours to agree a price, and subject to certain security checks we will arrange for payment to be made to your Linked Bank Account.

If you are selling part of an order and the value of metal sold is less than £2,500 we will charge you a re-vaulting fee to return the remaining unsold items into secure storage. See our storage fees page for more details.

You can request delivery of your stored goods at any time by simply calling our customer support team. Delivery and handling charges will apply. See our storage fees page for more details.

Deliveries will be made to the Linked Address on your account, however if you wanted to specify an alternative Linked address, for your own security, further checks and additional documentation will be needed beforehand.

It is not possible to collect in person from secure storage as items are held in professional vaults with no public access allowed. You can however request delivery of your goods.

These details will be used for any physical deliveries out of storage (Linked Address) or for remitting proceeds from any sale of your goods (Linked Bank Account) so, for your own security, it is crucial that the details we hold are accurate and up-to-date. This information will be requested when you place your first storage order with us and we will require copies of ID to validate it before any delivery or payment can be made to you.

It is a copy of one piece of photographic identity (e.g. passport or driving licence) and a copy of one household bill to prove your address, dated in the last 3 months (e.g. utility bills & bank statements).

If you wanted to change the Linked Address or Linked Bank Account in the future you will need to notify us immediately and, for your added security, you will need to send us your Account Card along with a new copy of ID.

Following your first Storage order with us, we will send you a unique Account Card in the post with your Welcome Pack. It is very important that you keep it safe as this card will be used as an additional layer of security when making changes to your account, such as changing the Linked Address or Linked Bank Account details.

It is your responsibility to notify us as soon as you become aware that your Account Card has been lost as this card is important when changing details on your account such as Linked Address or Linked Bank Account. Simply contact our Customer Support team who will cancel the old card and talk you through the requirements to issue a new one.

Please contact us if you are interested in storing goods you have previously purchased from us. Unfortunately we are unable to accept goods purchased elsewhere.

It is possible to set up a storage account for joint holders although we will require Certified ID of all named parties who will be able to issue instructions on the account. Please note that a joint account can be operated by any individual we hold ID for against that account on a sole authority basis.

You can set up a storage account on behalf of a company, but there will be additional ID requirements. We will need copies of the Company's Certificate of Incorporation and VAT Certificate as well as a bank statement / utility bill in the name of the Company along with Certified ID of a director. This account will be operated on a sole authority basis with any individual we hold ID for against that account able to issue instructions.